Responsible Gaming at 90jjj — Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

90jjj operates as an online casino and sports betting platform serving the Bangladesh market. From the very beginning, responsible gaming has been a core pillar of how 90jjj operates — not an afterthought bolted on to satisfy legal requirements, but a genuine operational commitment that runs through every part of the platform. We believe that sustainable, enjoyable gambling starts with informed players, clear rules, and practical tools that put control in the hands of the individual.

Every player on 90jjj — whether they are placing a small bet on a BPL cricket match or spinning the reels on a slot game — deserves access to the same level of responsible gaming support. 90jjj monitors player behaviour patterns continuously, offers a comprehensive suite of self-management tools, and maintains a dedicated support team available around the clock on Bangladesh Standard Time (BST, UTC+6) to assist any player who needs guidance.

Our responsible gaming framework is built on four principles: prevention (keeping underage individuals off the platform and helping all players understand the risks before they play), transparency (clear rules, fair games, and honest communication about odds and house edges), empowerment (giving players the tools to manage their own gaming activity), and intervention (proactively identifying and reaching out to players who may be showing signs of gambling-related harm).

2. 18+ Age Restriction and Verification

90jjj operates a strict 18+ policy. The platform is exclusively for adults aged 18 years and above. Gambling by individuals under 18 is absolutely prohibited on 90jjj, and we take extensive measures to enforce this restriction at every stage of the player journey.

2.1 Age Verification at Registration

All players are required to declare their date of birth during the account registration process. By registering, you confirm that you are at least 18 years of age. This declaration is a binding representation — providing false age information is a serious violation of the 90jjj Terms & Conditions and may result in immediate account closure and forfeiture of any balance.

2.2 Know Your Customer (KYC) Age Verification

Before processing any withdrawal, and at any point where 90jjj deems it necessary, players are required to complete a formal identity verification process. This involves submitting a copy of a government-issued identity document — such as a National ID card, passport, or birth certificate — that clearly shows your date of birth. Any account where the player is found to be under 18 years of age will be suspended immediately, all winnings will be voided, and the original deposit amount may be returned to the payment source used.

2.3 Protecting Minors from Account Access

If you share a device or computer with family members who are under 18, you have a responsibility to ensure that your 90jjj account is not accessible to them. 90jjj strongly recommends enabling two-factor authentication (2FA) on your account and logging out completely after each gaming session. Do not save your login credentials on shared devices, and consider using device-level parental control software to prevent access to gambling websites by minors in your household.

3. Responsible Gaming Tools

90jjj provides a range of practical tools that allow players to manage their gaming activity directly from within their account. These tools are available to all registered players at no charge and can be activated at any time through the account settings panel or by contacting support. Setting limits is a proactive step — you do not need to be experiencing a problem to use these tools. Many responsible players use them as a matter of routine financial discipline.

4. Self-Exclusion Program

Self-exclusion is a formal commitment by a player to refrain from gambling on 90jjj for a defined period or indefinitely. It is a serious step, and 90jjj treats all self-exclusion requests with the highest priority and complete confidentiality. There is no stigma attached to self-exclusion — it is a mature, responsible decision and one that 90jjj actively supports.

4.1 How to Request Self-Exclusion

To request self-exclusion from 90jjj, contact the support team at [email protected] with the subject line "Self-Exclusion Request". State clearly the period you wish to be excluded for. Self-exclusion periods available on 90jjj are: 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Your request will be processed within 24 hours. You will receive a confirmation email once your exclusion is active.

4.2 What Happens During Self-Exclusion

• Your account is suspended immediately and you will not be able to log in or place bets for the duration of the exclusion period.
• Any pending bonus offers or promotional invitations will be cancelled. You will be removed from all marketing lists and will not receive promotional communications during the exclusion period.
• Your existing account balance remains intact. You may request a withdrawal of your available balance during the exclusion period by contacting support.
• 90jjj will make reasonable efforts to prevent you from opening a new account during your exclusion period. Any new account opened in circumvention of a self-exclusion will be closed and any winnings forfeited.

4.3 Returning After Self-Exclusion

For exclusions with a defined end date, your account will not be automatically reactivated when the period expires. Reactivation requires a deliberate, active request from you, which gives you a final opportunity to reconsider. For permanent self-exclusion, the exclusion cannot be reversed. 90jjj strongly encourages players who are considering returning after a self-exclusion period to speak with a counsellor or support professional before doing so.

5. Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The signs are often subtle at first — a slightly longer session here, a slightly larger bet there — and can escalate before you are fully aware of what has happened. The following warning signs are commonly associated with gambling-related harm. If you recognise several of these signs in your own behaviour, it is important to take action promptly.

Recognising one or more of these signs does not mean you are beyond help — it means you are paying attention. The sooner these patterns are addressed, the easier they are to change. 90jjj encourages any player who identifies with these signs to use the responsible gaming tools available on the platform, take a time-out or self-exclude, and reach out for professional support.

6. Self-Assessment Questionnaire

The following questionnaire is adapted from widely used problem gambling screening tools. Read each question honestly and consider how many apply to your experience over the past 12 months. This is not a diagnostic test — it is a personal reflection tool to help you assess your own relationship with gambling.

7. Support Resources and Help Organisations

90jjj recognises that problem gambling is a health issue that requires professional support, not just platform-level tools. The following organisations and resources provide confidential help to individuals affected by problem gambling. If you or someone you know is struggling with gambling-related harm, please reach out to one of these services. All contact information below is provided as plain text only.

8. Protecting Vulnerable Players

90jjj takes its duty of care toward all players seriously, with particular attention to those who may be in vulnerable circumstances. Our platform monitors gameplay and account activity for indicators of vulnerability, including sudden changes in wagering patterns, rapid deposit sequences, very short intervals between deposits and withdrawals, and patterns consistent with chasing losses.

8.1 Proactive Outreach

Where 90jjj's monitoring systems identify behaviour that may indicate a problem, a member of our responsible gaming team may contact you proactively to check in and provide information about the tools available. This outreach is not punitive — it is a genuine welfare check, and you are under no obligation to respond. However, we do encourage players to engage with these messages, as early intervention is significantly more effective than waiting until a problem has become serious.

8.2 Third-Party Concerns

If you are concerned about the gambling behaviour of a family member or someone close to you who uses 90jjj, you can contact our support team at [email protected]. While 90jjj cannot share confidential account information about another player, we can provide general guidance and resources to help you support someone who may be struggling with problem gambling. In situations where there is a credible safeguarding concern, we will take appropriate action in line with our internal policies.

8.3 Financial Vulnerability

90jjj does not extend credit to players under any circumstances. All deposits must come from funds that belong to you personally. If you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer, please ensure that the funds are genuinely disposable income — money that is not needed for essential expenses such as rent, food, utility bills, school fees, or healthcare. Gambling with money you cannot afford to lose is the single greatest risk factor for gambling-related financial harm.

8.4 Responsible Marketing

90jjj is committed to responsible marketing practices. We do not target promotional communications at players who have self-excluded, activated a time-out, or set deposit limits. We do not market to players whose account activity suggests they may be experiencing gambling-related harm. Promotional materials used by 90jjj always include an 18+ notice and a responsible gaming reminder, consistent with our commitment to transparent, responsible advertising.